Oyler Dentistry at Zionsville Medical Center., 1650 West Oak Street #206 in Zionsville, Indiana

Customer Reviews about Oyler Dentistry

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  Another great day with Dr Jenny Neese and new hire Ashley F. Ashley did an amazing job and was very friendly and truly an outstanding job. Dr Neese as always the best dentist I've ever had and outstanding in all respect. I normally hate going to dentist but you two make it fun and truly a great experience. Sincere thanks for all your hard work, attention to detail. and customer service.
  October 24, 2017

  by Bruce Guider
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  Horrific experience!!!! On September 21st, 2017 I was scheduled for a tooth extraction by Oyler Dentistry. I had a previous appointment which determined that I had a crack in a tooth that had an older root canal and would need to be extracted then be replaced by either an implant, or partial in the future. Dr. Oyler had referred me to a specialist for additional x-rays that I had to pay for out of pocket, to confirm the crack in the tooth. I was originally told that I would need to see a dental surgeon for the extraction, but when I called the office, Dr. Oyler said she could do the extraction. The day before my appointment, I spoke to Dr. Oyler about my concerns for pain management, as I have a history of not getting numb and that I wanted to make sure we had a solid plan in place for pain management during the procedure. She offered me conscious sedation, which I had never had before, and she also commented that she would, “need to eat her Wheaties”, because she anticipated a difficult removal. She said the tooth may even need to be removed in more than one piece. The morning of the procedure I was told to bring in the prescription of medication that I would take before the procedure. While I was in the dental chair I was given the medication, the assistant said they were verifying my insurance for coverage of the bone graft that would be needed for an implant. At that point I wasn’t sure about getting an implant or a partial because of the cost, and I wanted to verify coverage by my insurance company. Long after I took the sedation medication but prior to the being of the procedure, I’m told that they asked my permission to do the bone graft. Because I was sedated, I don’t remember all of this discussion or that I gave the approval. After an extremely painful procedure where I felt the extraction of one of the 4 pieces of tooth that she had to cut out of my jaw, she lacerated the inside of cheek bad enough to require stiches. I had reacted from the pain which is why I believe I was cut. I remember tears streaming down my cheeks and crying in pain and trying to get them to stop, which they did not. I was sent home with my husband and a prescription for pain medication. The next day, I called the office and said I was disputing the charge, and that I was unhappy with my dental care and I wanted a refund on my credit card. I said I didn’t fully understand what they were doing, as I was under sedation, and I didn’t feel that was fair. They said they had contacted my husband and that he had given them permission. This is 100% not true, and can be verified with phone records. The only time they contacted him was when it was time to pick me up from the office. I was told that someone would call me back to discuss the dispute, and to this day I have not heard from their office at all. I am currently under the care of another dentist. During my initial visit with him, I was told that the bone graft hadn’t held and was gone. He also said that most implants don’t need a bone graft and he would be able to do the implant without the bone graft that I was charged $800 for and that I didn’t consciously approve. Up front they are a very nice group of people. Friendly, funny, and helpful. They promise a perfect experience and in my case delivered a horrific one. I had even referred them to my husband and good friend, who have since cancelled all appointments. Go with caution!!!!
  August 11, 2017

  by Kristin Hogan

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